Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") govern your access to and use of the SuperBoosting website, accounts and services (together, the "Service"), operated by SuperBoosting ("SuperBoosting", "we", "us" or "our").

By creating an account, placing an order, applying as a booster or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Definitions

• "Client" means a user who orders a boosting service.
• "Booster" means an approved player who performs boosting services through the Service.
• "Order" means a paid request for a boosting service, such as a rank boost, ranked wins, placement matches or tournament wins.
• "Game" means a third-party video game supported by the Service, currently Rocket League.
• "Game Account" means the Client's account on the Game or its platform (for example Epic Games, Steam, PlayStation Network, Xbox or Nintendo).

3. Eligibility

You must be at least 18 years old to use the Service. Users aged 16 or 17 may use the Service only with the consent and supervision of a parent or legal guardian, who accepts these Terms on their behalf and is responsible for their use of the Service.

You must have the legal capacity to enter into a binding contract and must not be barred from using the Service under any applicable law.

4. Your SuperBoosting account

• You must provide accurate information and verify your email address with the code we send you before your account is activated.
• You are responsible for keeping your password confidential and for all activity under your account. We strongly recommend enabling two-factor authentication (2FA). Boosters and administrators are required to use 2FA.
• One person may hold only one client account and one booster account. Accounts are personal and may not be sold, shared or transferred.
• Tell us immediately via our Discord if you suspect unauthorised access to your account.

5. The Service

SuperBoosting is a marketplace that connects Clients with independent Boosters who play the Game to help Clients reach a requested goal: a target rank, a number of ranked wins, placement matches or tournament wins. Services may be played on the Client's Game Account or, where offered (such as Duo Queue), together with the Client.

Delivery times shown on the Service are estimates, not guarantees. They depend on the requested goal, the game mode, matchmaking, server availability and the Client's cooperation. Express Delivery prioritises your order but does not guarantee a specific completion time.

Results in competitive games depend on matchmaking and other players. For rank boosts we commit to reaching the ordered target rank. For placements we play the ordered number of matches but cannot guarantee a specific resulting rank. For ranked or tournament wins, only wins count toward completion.

6. Third-party games and account risk

SuperBoosting is not affiliated with, endorsed by or sponsored by Psyonix, Epic Games, Valve, Sony, Microsoft, Nintendo or any other game publisher or platform holder. All game names, logos and trademarks belong to their respective owners.

Account sharing and boosting may be against the terms of service of the Game or its platform. By ordering, you acknowledge this risk and accept that the publisher may, at its sole discretion, take action against your Game Account, including warnings, rank resets, suspensions or bans. Our Boosters take precautions such as VPN protection and offline mode, but we cannot control publisher enforcement and are not liable for it, except where it results from our own breach of these Terms.

You must be the owner of, or authorised to use, any Game Account you provide to us.

7. Client obligations

• Provide accurate order details, including the correct current rank, platform and region.
• If your order is played on your Game Account, do not log in to it or play on it while your order is in progress unless agreed with your Booster in the order chat. Doing so may delay the order or cause rank changes we are not responsible for.
• Respond to your Booster's messages in the order chat within a reasonable time, for example when a login code or a Duo Queue session is needed.
• Do not change your Game Account password, linked email or security settings during an active order without telling your Booster.
• Do not contact Boosters to arrange services or payments outside the Service.

We recommend changing your Game Account password after your order is completed.

8. Orders and pricing

Prices are calculated by our price calculator based on your selections (service, ranks or quantity, mode and extras) and are shown in euros (EUR) before checkout. The price confirmed by our server at checkout is the price you pay.

We may change our prices at any time. Changes do not affect Orders that have already been paid.

An Order is placed once payment is confirmed. We may refuse or cancel an Order, with a full refund, if it contains incorrect information, appears fraudulent or cannot be fulfilled.

If you request a specific Booster, that Booster gets the first 24 hours to accept your Order. After that, any approved Booster may claim it. Requesting a Booster is free and does not guarantee that the Booster will accept.

9. Payments

Payments are processed securely by Stripe. We never see or store your full card details. By paying, you also agree to Stripe's applicable terms.

You are responsible for any taxes, currency conversion fees or bank charges that may apply to your payment.

Tips for Boosters are optional and voluntary. 100% of a tip is credited to the Booster who completed the Order. Once paid, tips are final and non-refundable, except where the law requires otherwise.

10. Cancellations and refunds

• Before a Booster starts your Order (status Pending), you may cancel it for a full refund.
• Once work has started, you may request a cancellation. We refund the unfinished part of the Order on a pro-rated basis, for example per remaining division, win or match, at our reasonable assessment.
• If we cannot complete your Order, including if a Booster abandons it and no replacement is found, you get a 100% refund for the unfinished part.
• Completed Orders are not refundable.
• Refunds go back to the original payment method through Stripe. Depending on your bank, they usually take 5 to 10 business days to appear.

To request a cancellation or refund, contact us through our Discord or the order chat. Please contact us before opening a dispute or chargeback with your bank, so we can resolve the issue quickly. Chargebacks opened without contacting us first may lead to suspension of your account.

11. EU right of withdrawal

If you are a consumer in the European Union, you normally have the right to withdraw from a service contract within 14 days without giving a reason. When you place an Order, you expressly ask us to start performing the service immediately, within the 14-day withdrawal period.

If you withdraw after performance has started, you must pay for the part of the service already provided, and we refund the rest. You lose your right of withdrawal once the service has been fully performed. This does not limit the refund rights described in Section 10.

12. Boosters

• Booster applications are reviewed by our team. We may approve, reject or revoke booster status at our discretion.
• Boosters are independent contractors, not employees, agents or partners of SuperBoosting. They are responsible for their own taxes and legal obligations.
• Boosters earn the share of each completed Order shown in the booster portal (currently 70% of the Order value) plus 100% of any tips. Earnings become available after the Order is completed and can be withdrawn through the payout methods offered, subject to the minimum payout amount.
• Boosters must keep Client information and Game Account access strictly confidential. They must use it only to complete the assigned Order and must never change account settings, spend in-game currency, trade items or communicate with the Client's friends.
• Boosters must not take payments, tips or Orders outside the Service, or share their booster account.
• Breaking these rules may lead to cancellation of the Order, forfeiture of the related earnings and permanent removal from the Service.

13. Prohibited conduct

You agree not to:

• use the Service for fraudulent, illegal or abusive purposes, including using stolen payment methods or Game Accounts;
• harass, threaten or abuse other users, Boosters or our staff, including in the order chat;
• post false or misleading reviews, or offer incentives for reviews;
• attempt to access other users' accounts or data, or interfere with the security or operation of the Service;
• scrape, copy or reverse-engineer the Service, or use bots or automated tools against it;
• bypass the Service to deal with Clients or Boosters directly.

14. Reviews and content

Clients may leave a rating and review after an Order is completed. You keep ownership of your reviews and chat messages, but you grant us a worldwide, royalty-free licence to display your reviews (with your display name) on the Service and in our marketing.

We may hide or remove reviews or messages that are false, offensive, illegal or that break these Terms.

15. Intellectual property

The Service, including its design, text, graphics, logos and software, is owned by SuperBoosting or its licensors and protected by intellectual property laws. You may not copy, modify or distribute any part of the Service without our prior written permission.

16. Privacy

We process personal data, such as your name, email address, order details and chat messages, to provide the Service, handle payments, prevent fraud and communicate with you. We process it in line with the EU General Data Protection Regulation (GDPR) and Spanish data protection law. Full details are in our Privacy Policy at superboosting.gg/privacy.

You can ask us to access, correct or delete your personal data by contacting us on Discord. We may keep some data where the law requires it, for example invoices and payment records.

17. Limitation of liability

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we do not guarantee that it will be uninterrupted, error-free or always available.

To the fullest extent permitted by law, SuperBoosting is not liable for indirect, incidental or consequential damages, loss of data, loss of in-game items or currency, or actions taken by game publishers against your Game Account. Our total liability for any claim relating to an Order is limited to the amount you paid for that Order.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence or wilful misconduct, or your mandatory rights as a consumer.

18. Indemnity

You agree to indemnify and hold SuperBoosting harmless from claims, losses and expenses, including reasonable legal fees, arising from your breach of these Terms or your misuse of the Service, to the extent permitted by law.

19. Suspension and termination

You may stop using the Service and ask us to close your account at any time.

We may suspend or terminate your account, or cancel Orders, if you break these Terms, if we suspect fraud or abuse, or if the law requires it. If we cancel an unfinished Order through no fault of yours, you will receive a refund for the unfinished part.

20. Changes to these Terms

We may update these Terms from time to time. We will show the date of the latest version at the top of this page and, for material changes, notify registered users by email or on the Service. Changes do not apply to Orders that have already been paid. If you keep using the Service after changes take effect, you accept the updated Terms.

21. Governing law and disputes

These Terms are governed by the laws of Spain. Any dispute will be subject to the jurisdiction of the courts of Spain. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and may bring a claim in the courts of your place of residence.

EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. We encourage you to contact us first, as most issues can be solved quickly on Discord.

If any provision of these Terms is found invalid, the remaining provisions remain in full force and effect.